Frequently Asked Questions
Our Merchant system,
Aabaco Small Business,
takes your security
seriously and takes reasonable steps to protect your
information. No data transmission over the Internet or
information storage technology can be guaranteed to be 100%
secure. The following is a summary of the measures taken to
protect your information and descriptions of ways we
implement these measures for different types of information
you may provide to us.
The following is a description of
steps our Merchant system takes to protect your information
from misuse when ordering through a Store.
- Secure Socket Layer (SSL):
Store uses SSL (Secure Socket Layer) encryption when
transmitting certain kinds of information, such as
financial services information or payment information. An
icon resembling a padlock is displayed on the bottom of
most browser windows during SSL transactions that involve
credit cards and other forms of payment. Any time
a Store asks for a credit card number during checkout for
payment, it'll be SSL encrypted. The information you
provide will be stored securely on our servers.
- CISP Compliance: Store is
certified CISP-compliant. Created by Visa and MasterCard,
the Cardholder Information Security Program (CISP)
outlines a standard for security procedures for merchants
and service providers that store, process, or transmit
- Secure Storage:
Our Merchant system maintains reasonable physical,
electronic, and procedural safeguards that comply with
federal regulations to protect personal information about
No Sales Tax:
No Sales Tax is applied, except in our business location,
Stocked items will be shipped within 24 hours or less.
Orders made late Friday will be shipped on Monday. If
ordered items are out of stock, we will email you
immediately regarding expected shipping date. Shipping costs
will be shown during the checkout in real-time, based on the
UPS rate.(UPS rates are based on the weight and the package
Oversized item, such as rods or antennas, will be charged
The package over $200 will
be shipped with Signature required to avoid any theft or mis-delivery.
Please use a daytime Shipping address for a high value
There will be $12 rerouting
fee for the address changes after the order was shipped.
If the shipment was refused by customer, the customer
will be responsible for actual shipping fee and return
UPS or US Postal Tracking Available:
By providing us with a valid email address when ordering,
you will receive a timely email verifying the day your order
is shipped and your UPS or US postal tracking number, which
can be monitored via the Web.
For UPS, go to www.ups.com
For US Postal service, go to
For Fedex, go to
Please note that No tracking service for US Priority Mail is
available for some countries.
Cancel an order?
All orders (including backorders) may be cancelled with no
additional fee prior to shipping. Cancellations must be made
Please contact us via email
email@example.com or Call us at
If order has
been shipped it may be returned following the RA guidelines
listed below. Once shipped, the shipping charge will NOT
After Sales ?
- All the sales are final.
There will not be any price match after the order is
invoiced and shipped.
WMJ Marine accepts Major Credit Cards, Visa, MasterCard,
and American Express issued by banking
institutions. Also, we accept Bank wire and PayPal.
In order to safeguard our customers and our business, we
rigorously check the validity of submitted credit card
information, including billing and shipping addresses.
Purchases being shipped to addresses other than the billing
address for the credit card may be delayed while we verify
Also, we accept Bank Wire-transfer or Check.
For more information on the payment method for International
Please click here!
Are there alternative ways to place an order?
Please contact us via email
firstname.lastname@example.org or Call us at
order-form before fax it to us.
You may also send your orders to:
PO Box 24 Del Mar Ca 92014 United States
Problem with Delivery of
All claims on shortages and/or damaged goods must be made
within 10 days of the delivery of the package. Please
email us or call us for any damages or missing parts within
10 days of the delivery of the package and we will instruct
you how to proceed.
Do you want to return
Damaged items: All claims on damaged goods must be made within 7 days of
delivery to receive a return authorization via email or phone.
Non-Defective items: Within 25 days of invoice date,
merchandises may be returned with a 15% restocking fee or more depending on
Within 25 days of invoice date,
customer must first contact the manufacturer for
technical support to confirm the
product is defective. Please provide the name of the technician
serial number, and
details about the defect via email. Return instructions
will be provided afterward.
After 25 days of invoice date, the defective items must be returned to
manufacturer for the warranty repair.
Additional restocking fee will apply, depending on the items and/or the
condition of returned items, for any damages or missing items.
All units requiring Service, either Warranty or otherwise, should be
returned directly to the appropriate Manufacturer.
Electronic-Chart/Software/Video/Life-raft are not returnable.
Shipping charges are not refundable.
We are not responsible for any shipping cost returning your purchase
Special orders, such as international orders, are not returnable.
WMJ Marine is not responsible for lost packages in shipping, products
damaged in shipping, any orders that are returned to any address other than
the one listed above, or any order returned. It is advised that you insure
your package when shipping back to us and have tracking codes.
For international shipping, please note that the customer will be
responsible for all the shipping charges including return shipping fee and
import tax, in case the package is refused.
All the products comes with US manufacturer's warranty.
- Return Authorization numbers are required on all returned items. All
returned units Must be Complete and in Factory Packaging. Please contact us to
receive our Return Authorization Number and further instruction for return.
- All returned units without Return Authorization number will be refused.
- Packages must have RA number written visibly on
the Shipping Label. All items must be returned in the
original packaging and a new and resellable condition.
Contact the Returns
Please email us at
with the info below for the return instruction and the
If, for any reason, you wish to return your order.
The return instruction will NOT be issued over the phone.
Reasons for requesting a return:
must be issued a RMA# and a return shipping address before
you return your order.
Please do NOT
return it to our mailing address.
Currently, shipping rates for international order are
calculated in real time during checkout only for UPS
worldwide expedited and UPS worldwide express. We can also
provide US Global Express at your request to save on
shipping charges, but there may not be a tracking service in
some countries. Please email us if you would like a
different shipping method. For more detailed information on
Please note that the customers are responsible for all
customs Duty and Tax and customers will be responsible for
all the shipping charges including return shipping fee and
import tax in case the package is refused.
If you have any questions, please send us email at
We do not ship such items as fishing rod/reels/knives,
internationally at this time
Please note that we are not responsible for the import
Safe Online Transaction?
Secure Shopping Guaranteed!
When making your purchases on our secure server, you are
protected by Secure Socket Layer (SSL) technology. By
using SSL technology, your order information is encrypted to
avoid the decoding of that information by anyone. This makes
online buying as secure as purchasing by telephone.
All warranties for products purchased through WMJ Marine are
the responsibility of the respective manufacturers in USA.
All issues, claims and questions concerning product
warranties should be submitted directly to the manufacturers
WMJ Marine shall not be responsible for any inaccuracies,
typographical errors or omissions in price or product
information found on this web site. We reserve the right to
make product information and pricing changes without notice.
Specifications, features and promotions about product found
on this web site are obtained from the manufacturer and may
be changed by the manufacturer without our knowledge at any
WMJ Marine disclaims any responsibilities or liability for
any damages, loss or injury arising out of your purchase or
use of the goods or services from our store.
Compliance with consumer eligibility rules required by the
manufacturer for factory rebates or other similar
promotional programs shall not be the responsibility of WMJ
Any consumer complaint or special compensation requests
resulting from such promotional programs must be filed with
the manufacturer and shall not involve WMJ Marine.
WMJ Marine assumes no liability for the use of any
information posted or for the use of any product described
on this web site.
Price may change without any notice
We, WMJ Marine, will not sell or disclose ANY information
about our customers or visitors to our web site. You may
choose to receive an email from us in regards to product
news or specials by subscribing to our newsletter service.
This should not be often (less than once per month), but if
you prefer you can unsubscribe and stop our newsletter by
clicking the unsubscribe link accompanying the email.
We thank you for visiting our site and hope that you will
contact us with any questions pertaining to this Privacy
Statement or any other issues that you may have. Your
information is safe with us!